Frequently Asked Questions

Below are the answers to the questions we frequently get asked by florists considering joining Florist Window.


Q: Are you a relay company?

A:  No.  We promote Florists online.  This includes a bespoke website, smartphone enabled website, automated emails to customers, and florist to florist national ordering with no third party involvement.

Q: Do you charge a commission on sales?

A:  No.  You get all of the money from sales from your website*, and for florist to florist National orders 100%* of the money is retained by the sending and executing florist.  We charge a fixed monthly fee, we don't believe that success should be penalised.

Q: I am a member of a relay company, can I still have a Florist Window website?

A:  Yes, a large percentage of our clients are members of relay companies.  They benefit from a bespoke website, from which they keep 100%* of the sales, and they have control over the content of the website.

Q: Do you hold on to the sales I get through my website?

A: No, 100%* of your sales go via your Internet Merchant Account.

Q: Can I send national orders via Florist Window?

A: Yes, you can send your national orders to other florists in the Florist Window network.  It is quick, simple and secure.  We do not charge a commission for this service.

Q: I don't have any pictures of my flowers, how can I have an ecommerce website?

A:  We can provide you, free of charge, with a choice of three ranges of flowers.  Over time you can then add your own pictures to your website.

Q: I already have a website, can I keep my domain name?

A: Yes, we simply need to point your domain at your new Florist Window website.  We can do this for you.

Q: I like the design of my current website, can I keep it and still have a Florist Window website?

A: Yes, assuming we have permission from your old web designer, we can recreate your existing design within Florist Window, so you benefit from all of the great features.

Q: I haven't got a website yet, I have a friend who said they would help me, is this a good idea?

A: No!  People often think that taking this route will save them money, but it will end up costing you in lost sales.  It will typically take weeks for your friend to complete the website, if it is ever complete.  The end results may look ok, but will not have the depth of features that Florist Window offers.  We have years of experience and have set up hundreds of websites for florists.  We charge a very low set up fee, and you are not tied in to a contract.

Q: I'm thinking of using a local web design company, why should I choose Florist Window to design my website for me?

A: There are two good reasons to choose Florist Window over a local web design company.  1, the design company will typically charge you a large set up fee, perhaps thousands of pounds.  2, you will have a generic ecommerce system, it will not have many of the florist specific features that Florist Window has.

Q: Can I maintain my website?

A: Yes, you can change any of the content, and any of the products, prices, pictures, etc.

Q: What happens if I want to leave Florist Window?

A:  You are not tied in to a contract with Florist Window.  You can choose to leave at any time.   If you did choose to leave your website would go offline on the agreed date.  We would then help you to point your domain name at your new website.

Q: Do you offer top 10 listings on search engines?

A:  No, nobody can offer or promise top 10 listings on search engines, however our websites are designed from the ground up with Search Engine Optimisation in mind, and we generally achieve excellent listings on search engines.

Q: Will you develop my business exclusively in my area?

A:  No, we do not offer exclusivity to a florist in a specific area.  We do not discriminate against which real local florists we work for no matter how large or small.  We work for florists for the greater good of local florists, working together we can keep local florists on the traditional and digital high street forever.


* Less card company transaction fees.  For details of rates that are typically charged by the card payment companies click here.


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Florist Window Limited Registered Company No. 08458540